Gold Trusted Merchant 2015Duckworths dedicates themselves to providing the best possible customer service. Awarded the well-deserved title of Peterson Retailer of the Year back in 2006, Duckworths have excelled again and have been given the Feefo Gold Trusted Merchant of 2015 which is an honourable achievement.

For those who are unaware, Feefo is a global feedback engine where customers are welcome to leave their comments and reviews of the online retailer in question. Duckworths have been awarded this title to congratulate them for their excellence in customer service throughout the whole of 2014. With user feedback reeling in through Feefo from the beginning of January in 2013, Duckworths have received over 2400 independent customer reviews ever since. This is a staggering amount and creates no doubt for others as to why they have been rewarded such an honourable award.

The specialist tobacconists are a family firm who have been offering their products and services for nearly 90 years, since they started in 1926 as F. Duckworth & Sons Ltd. The specialist tobacco and fine cigar mail order department has grown significantly through the years, with a large customer base in the UK and overseas. Their business has grown extensively and now offers over eighty varieties of loose tobacco, yet are still continuing to grow their range and improve their services. They sell a variety of products from pipes and tobacco to lighters and smokers sundries, plus they offer a pipe repair service for those who require their additional expertise.

They are always ready to assist their customers and even when they don’t stock what you want, they will go out of their way to try and find it for you. That’s customer service that many other online retailers wouldn’t provide, creating a shopping experience for customers that they’ll never forget.

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